Question 1

How do I place an order?

Accepted Answer

Browse the menu, add meals to your cart, and check out. Order by 5 PM for next-day delivery in Bangkok and Pattaya. No account required for your first order — you can guest-checkout and create an account after.

Question 2

What's the cut-off time?

Accepted Answer

5 PM local Bangkok time for next-day delivery. Orders placed after 5 PM go out the day after tomorrow. Weekend orders before 5 PM on Friday deliver Saturday; Saturday and Sunday orders deliver Monday.

Question 3

Is there a minimum order?

Accepted Answer

No minimum for à la carte orders. Meal programs start at 4 meals (Trial Pack at ฿1,099). Free delivery on orders over ฿999; otherwise a ฿89 delivery fee applies.

Question 4

Can I order just one meal?

Accepted Answer

Yes — à la carte, single meals are available from the menu. Delivery fee is ฿89 for orders under ฿999. Most customers bundle 3–5 meals to hit the free-delivery threshold.

Question 5

Can I repeat a favourite meal every week?

Accepted Answer

Yes. Add the same meal repeatedly, or start a meal program that features it in the rotation. Our dietitian also builds custom plans around specific protein sources on request.

Question 6

Which areas do you deliver to?

Accepted Answer

Bangkok: Sukhumvit, Silom, Sathorn, Thonglor, Ekkamai, Ari, Asoke, Phrom Phong, On Nut, and Rama 9. Pattaya: Central Pattaya, Jomtien, Na Jomtien, and surrounding areas. Full zone map at /delivery.

Question 7

Is delivery free?

Accepted Answer

Free on orders over ฿999. Otherwise ฿89 per delivery. Most single-day orders easily hit the free-delivery threshold — 3 meals at ฿180 each is ฿540, so bundling 6 meals clears it.

Question 8

Can I choose a delivery time window?

Accepted Answer

Yes — Morning (8–11 AM), Midday (11 AM–2 PM), or Afternoon (2–5 PM). Select your window at checkout. You can update it until 5 PM the day before delivery.

Question 9

What happens if I miss the delivery?

Accepted Answer

Our driver will leave the insulated bag in your specified safe spot (lobby, door, security desk). If no safe spot is listed and no one is available, the driver will contact you by phone. We cannot guarantee a re-delivery on the same day.

Question 10

How many grams of protein are in each meal?

Accepted Answer

High-protein meals: 40–80g protein per box depending on the meal and portion size (lean vs bulk). Slim meals: 25–40g protein with lower calorie counts. Every meal card shows the exact macros — protein, carbs, fat, and total kcal.

Question 11

Are meals gluten-free?

Accepted Answer

Most of our meals are gluten-free — each meal card shows an allergen flag if gluten is present. Our kitchen handles gluten in some dishes (e.g. certain marinades), so cross-contact is possible. Severe celiacs should contact us before ordering.

Question 12

Do you use MSG, added sugar, or palm oil?

Accepted Answer

No MSG. No added sugar. No palm oil. Ever. We season with fresh garlic, ginger, lemongrass, herbs, and proper salt. These are non-negotiables — not marketing copy.

Question 13

How fresh are the meals?

Accepted Answer

Every meal is prepared between 4 AM and 8 AM on the day of delivery. Your food was cooked this morning. Once delivered, refrigerate immediately and consume within 48 hours. Do not freeze.

Question 14

What if I have food allergies?

Accepted Answer

Allergen flags are listed on every meal card. You can also note your allergies in the order notes, and our team will flag any meals in your plan that contain them. For life-threatening allergies (peanuts, tree nuts, shellfish), please contact us directly before ordering — our kitchen handles all of these.

Question 15

Are your meals halal?

Accepted Answer

We use halal-certified chicken and beef from our primary supplier. Pork is not used in any standard menu items. Halal certification is available on request. Fish and seafood are not halal-certified.

Question 16

How do I start a meal program?

Accepted Answer

Go to /meal-programs, pick your goal (Weight Loss, Muscle Builder, Pro Gainer, or Trial Pack), choose your start date, and complete checkout. Your first box delivers the morning of your start date.

Question 17

Can I pause or skip a week?

Accepted Answer

Yes — pause or skip any week before Sunday 8 PM for the following week. Log in to your dashboard, go to My Plan, and select Skip Next Week or Pause Plan. No penalty, no questions. Skipping preserves your intro discount rate.

Question 18

How do I cancel my subscription?

Accepted Answer

Cancel anytime from your dashboard under My Plan → Cancel Plan. Cancellations before Sunday 8 PM take effect for the following week. You will not be charged after cancellation. We will ask for a brief reason (optional) so we can improve.

Question 19

What is the intro discount and how long does it last?

Accepted Answer

New subscribers get 50% off Week 1, 25% off Week 2, and 15% off Weeks 3–4. From Week 5 onwards you pay the regular program rate. Pausing your plan preserves your current discount position — it does not reset to Week 1 when you resume.

Question 20

Can I change my meal selection mid-program?

Accepted Answer

On Athlete and Pro Gainer tiers you can swap proteins, carbs, and sides each week through your dashboard before the Sunday 8 PM lock. Standard program tiers have a fixed menu rotation but you can flag preferences and we will accommodate where possible.

Question 21

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, AMEX, and PromptPay. All cards are tokenized via Omise (PCI DSS Level 1 certified) — we never store your card number, CVV, or expiry on our servers.

Question 22

When is my card charged for a subscription?

Accepted Answer

We authorize your card each Sunday evening for the upcoming week's deliveries, and send a receipt once the charge settles. If the authorization fails we retry once on Monday morning and notify you by email.

Question 23

Do you offer refunds?

Accepted Answer

Full refund for quality issues reported within 24 hours of delivery — send us a photo and brief description via LINE or email. Credit for missed deliveries caused by our error. See /refund-policy for the full policy.

Question 24

How do I earn loyalty points?

Accepted Answer

1 point per ฿100 spent on any order. Promotional multipliers (2× or 3×) run during special periods and are announced in the app and by email. Points post to your account within 24 hours of delivery confirmation.

Question 25

Do loyalty points expire?

Accepted Answer

Points do not expire as long as you place at least one order every 6 months. If your account is inactive for more than 6 months, accumulated points are forfeited.

Question 26

How do I redeem points?

Accepted Answer

100 points = ฿10 discount. Apply points at checkout from your dashboard. Minimum redemption is 500 points (฿50 off). Points cannot be redeemed against delivery fees.

Question 27

How do I change my delivery address?

Accepted Answer

Sign in → Dashboard → Delivery Address → Edit. You can store multiple addresses and switch between them before the Sunday 8 PM lock each week.

Question 28

Can I order for a family member or share an account?

Accepted Answer

Yes — add multiple delivery addresses to one account. Each address can have a different time window. Orders deliver to whichever addresses are active that week.

Question 29

I forgot my password. How do I log in?

Accepted Answer

We use a magic-link login — no password needed. Enter your email at /signin and we will send a one-click login link valid for 15 minutes. Works on any device.

Frequently Asked Questions

Ordering

Delivery

Meals & Nutrition

Subscriptions & Programs

Payment & Billing

Loyalty

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